WHO WE ARE
In this policy, the terms ‘we’ or ‘us’ refer to the group of XCELERATE GYMS and our affiliated website, mobile site. These include:
These are operated by XCELERATE GYMS. Registered in United Kingdom.
WHAT TYPE OF INFORMATION WE COLLECT AND HOLD
Information that you provide to us such as your name, address, date of birth, telephone number, email address, feedback you give to us by phone, email or post, and your communications with us via social media.
We do not store your credit card details.
Information about any device you have used to access our services (such as your device’s make and model, browser or IP address) and how you use our services, including our website.
Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and whether you have clicked on any links within that communication. We do this to inform our choices when creating communications that are relevant to you.
Details of any request you make through the “Refer a Friend” function of our website or competitions.
If you do not want to be contacted for marketing purposes, please tick the relevant box that you will find on screen.
HOW YOUR INFORMATION IS USED BY US
The information we collect may be used to:
- Make our services available to you
- Process your orders
- Process payments and refunds
- Personalise your booking experience
- Help us to ensure that our customers are genuine and to prevent fraud
- Conduct market research, either ourselves or via reputable agencies
- For statistical analysis
- Help us understand more about you as a customer, the products and services you consume and how you consume them, so we can improve our service to you
- Find ways to improve our services and websites
- Contact you about products and services, as well as provide you with offers, promotions
- Tailor the online advertisements you see
- Help answer your questions and solve any issues you may have
Your personal data will be held for 2 years unless a request is expressly made to remove/delete this information. Without prejudice to any other administrative or judicial remedy, you shall have the right to lodge a complaint with a supervisory authority in the United Kingdom if the you consider that the processing of your personal data infringes this Regulation.
WHO WE SHARE YOUR INFORMATION WITH
We do not sell, rent or lease your personal information to third parties. We work with GDPR-compliant data processors with whom we share and receive your information.
- Payment Gateways
- Advertising Networks
- Analytics Providers
- Email Providers
- Review Agencies
- Search Information Providers
- Fraud Prevention Service Providers
XCELERATE GYMS will not share personal information with any third parties without your permission, unless to:
- Respond to duly authorised information requests of governmental authorities
- Comply with any law, regulation, subpoena, or court order
- Help prevent fraud, or enforce or protect the rights and properties of XCELERATE GYMS
- Protect the personal safety of XCELERATE GYMS employees and third parties on XCELERATE GYMS property
- Transfer personal data if XCELERATE GYMS website or XCELERATE GYMS is acquired (or the majority of the company is acquired) by a third party
- Transfer personal data if we sell or acquire any business or assets to a third-party buyer or seller
HOW WE INFORM YOU OF OUR PRODUCTS AND SERVICES
We would like to tell you about the great offers, promotions, competitions, products and services of XCELERATE GYMS from time to time that we think will be of interest to you. Where you have given us consent to do so, we may contact you by post, email, text message, online, using social media and push notifications via apps, or by any other electronic means. We will need to send you occasional service-related messages, but we won’t send you marketing messages unless you opt into this feature. Marketing messages include updates, offers, promotions and basket reminders. You are not required to receive all these types of messages, and you can amend your preferences or unsubscribe at any time, by either logging into your account and following the directions, or by sending us an e-mail to email@example.com.
ACCESS TO YOUR INFORMATION AND HOW YOU CAN UPDATE IT
Under data protection legislation, you have the right to access information held about you (also known as Subject Access Request). If you opt to exercise this right and we agree that we are obliged to provide personal information to you (or someone else on your behalf), we will provide it to you or them free of charge (within 28 working days). Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us in order to verify identity. If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it. You can also correct or update your personal information by logging into your account from our website. If you wish to exercise these rights, please contact us at firstname.lastname@example.org
XCELERATE GYMS is committed to protecting the information with which you provide us.
We use secure socket layer software (SSL) to encrypt personal information that you provide via your registered account on our website. This technology prevents you from inadvertently revealing personal information using an unsecure connection. Our website is certified with an SSL certificate, which verifies that our website is secure.
We keep your information confidential and store user personal data on a secure server, which is password protected and firewall protected. Unfortunately, the transmission of information via the internet is not completely secure. We will do our best to protect your personal data, although we cannot guarantee the security of your data once transmitted to our website. We will strive to prevent unauthorised access to your data using strict procedures and security features.
REMOVING YOUR DETAILS
XCELERATE GYMS maintains publicly facing pages on social media sites, social networking sites, internet postings and blogs (“Social Media Sites”). By posting any content related directly or indirectly to XCELERATE GYMS on any Social Media Sites on the internet, you accept, without limitation or qualification, these terms. By providing any content to any Social Media Sites you agree that the content will be considered non-confidential and we have the irrevocable, worldwide, transferrable, royalty-free, right to reproduce, distribute, publish, and display such content and the right to create derivative works from your content, edit or modify such content, transfer the medium of such content, and use such content. By uploading the content onto XCELERATE GYMS Social Media Sites you agree that the material will not be defamatory of any person, infringe any copyright, database right or trade mark of any other or promote any illegal activity. If you have any comments or concerns in relation to your use or XCELERATE GYMS use of Social Media Sites, please contact email@example.com
LINKS TO OTHER SITES
Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept responsibility or liability for these policies. Please check these policies before you submit any data to these websites.
To ensure this web site meets our visitors’ needs XCELERATE GYMS collects web site statistics using cookies. A cookie is a piece of code, which is placed on the user’s browser when they visit one of our web sites. A cookie can only be place on a visitor’s computer if the customer accepts cookies or if the customer has visited the site previously and allowed the cookies.
ORGANISATION NAME AND ADDRESS
Orion House, Bessemer Road, Welwyn Garden City, Hertfordshire, United Kingdom, AL7 1HU
CHANGES TO THESE TERMS AND CONDITIONS
XCELERATE GYMS may occasionally update its terms and conditions. When completed we will also revise the ‘last updated’ date of its terms and conditions.
This policy was last updated 30 June 2021